Unified service experience with Service Cloud
1. Purpose of Service Cloud
To explain the service cloud we would like you to know the benefits of service cloud they are: –
2. Intelligent scaling
Leverage artificial intelligence (AI), world-class language technology, and pre-configured bots to scale your business quickly.
3. Optimised services
Utilize the power of machine learning to optimize examination and assignment of incoming service tickets.
4. Automated fact-finding
Learn from both historical interactions and transactional records to automate answers more intelligently and productively.
5. Self-service options
Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.
Types of Service Cloud:
- Customer Service
- Field Service