To explain the service cloud we would like you to know the benefits of service cloud they are: –

2. Intelligent scaling

Leverage artificial intelligence (AI), world-class language technology, and pre-configured bots to scale your business quickly.

3. Optimised services

Utilize the power of machine learning to optimize examination and assignment of incoming service tickets.

4. Automated fact-finding

Learn from both historical interactions and transactional records to automate answers more intelligently and productively.

5. Self-service options

Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.

Types of Service Cloud:

• Customer Service
• Field Service